Returns & Refunds and Shipping Policy

Bride and Bloom Return Policy


We at Bride and Bloom are dedicated to ensuring your complete satisfaction with your wedding decor. We understand that sometimes circumstances may arise that require a return. Please read our return policy carefully to ensure a smooth and hassle-free process:


  1. Eligible Returns: We accept returns on items that meet the following criteria:

The items are in their original, unopened packaging.

The items are in unused and undamaged condition.

The return request is made within 30 days from the date of delivery.


  1. Non-Eligible Returns: We do not accept returns on the following:

Items that have been used or assembled.

Items that are damaged or not in their original condition.

Custom or personalized orders.


  1. Return Process: If you wish to initiate a return, please follow these steps:

Contact our customer support team at returns@brideandbloom.shop to request a Return Authorization (RA) number.

Repackage the items securely in their original packaging.

Include a copy of your order receipt and the RA number with the returned items.

Ship the items to the address provided by our customer support team.


  1. Return Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your items.

  1. Inspection and Refund: Once we receive your return, our team will inspect the items to ensure they meet our return policy criteria. If the items pass the inspection, we will process a refund to the original payment method within 7-10 business days. Please note that shipping and handling charges are non-refundable.
  2. Restocking Fee: A restocking fee of 15% may apply to returns that require repackaging, refurbishing, or restocking.

  1. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 7 days of delivery. We will require photos of the damaged item(s) and we will work with you to provide a replacement or refund for the damaged or defective item.

  1. Questions or Concerns: If you have any questions or concerns regarding our return policy, please don't hesitate to contact our customer support team at help@brideandbloom.shop.

At Bride and Bloom, we are committed to providing you with the highest quality faux flower wedding decor. We appreciate your understanding and cooperation with our return policy, as it helps us maintain the standard of excellence you deserve for your special day.

 


Shipping and Delivery Information – Bride and Bloom


Welcome to our Shipping and Delivery Information page. We're dedicated to providing you with all the details you need to know about receiving your wedding decor orders. If you have any specific questions or concerns, please don't hesitate to reach out to our customer support team.


  1. Shipping Options:

We offer a variety of shipping options to accommodate your needs. These options may include standard, expedited, and express shipping. The availability of specific shipping methods may vary depending on your location and the items in your order.


  1. Shipping Costs:

Shipping costs are calculated based on several factors, including the weight and dimensions of your order, your location, and the selected shipping method. You can view the shipping cost at checkout before completing your purchase.


  1. Order Processing Time:

Most orders are processed and prepared for shipping within 7 business days. If your order includes customized or made-to-order items, it may require additional processing time, which will be communicated to you at the time of purchase.


  1. Estimated Delivery Time:

The estimated delivery time depends on your location and the selected shipping method. Standard shipping typically takes 5-7 business days, while expedited and express options may offer faster delivery times. Please note that these are approximate delivery times and can vary due to external factors such as weather conditions.


  1. Tracking Your Order:

Once your order is shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery.


  1. Shipping Locations:

We offer shipping to a wide range of locations, including all 50 states. Please make sure to select the appropriate shipping destination when placing your order.


  1. Shipping Partners:

We work with reputable shipping partners to ensure the safe and timely delivery of your wedding decor. Our partners are experienced in handling delicate items to minimize the risk of damage during transit.


  1. Delivery Concerns:

If you encounter any issues with the delivery of your order, please contact our customer support team at help@brideandbloom.shop. We will work to address your concerns promptly.


  1. Delivery Satisfaction:

Your satisfaction with the delivery of your wedding decor items is our priority. If you have any feedback or suggestions for us, please let us know. Your input helps us continually improve our services.


Thank you for choosing Bride and Bloom. We're committed to delivering your wedding decor and faux flowers to your satisfaction. We hope this information provides clarity and reassurance regarding the shipping and delivery of your order. Your special day deserves the very best, and we're here to make it happen.


Privacy Policy for Bride and Bloom

Last Updated: 02/20/24

Welcome to Bride and Bloom. This Privacy Policy is crafted to assist you in understanding how we collect, use, disclose, and secure your personal information. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes, but is not limited to, your name, email address, and any other information you voluntarily provide.
  • Log Data: We collect information that your browser sends whenever you visit our Bride and Bloom website. This may include your IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, and other statistics.
  • Cookies: We use cookies to enhance your experience on our Bride and Bloom website. You can choose to disable cookies through your browser settings.

How We Use Your Information

We may use the collected information for various purposes, including:

  • Providing and maintaining our Bride and Bloom website.
  • Improving, personalizing, and expanding our Bride and Bloom website.
  • Sending you newsletters, updates, and promotional materials related to weddings and floral arrangements.
  • Responding to your inquiries and providing customer support.

Disclosure of Your Information

We may share your personal information with third parties in the following situations:

  • With your consent.
  • To comply with legal obligations.
  • To protect and defend our rights or property.
  • In the event of a merger, acquisition, or sale of all or a portion of our assets.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Links to Other Websites

Our Bride and Bloom website may contain links to third-party websites. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of these websites.

Your Choices

You may choose to opt-out of receiving promotional communications from Bride and Bloom. You can do so by following the instructions provided in the communication or by contacting us directly.

Changes to This Privacy Policy

We reserve the right to update or change our Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our Bride and Bloom website.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact Bride and Bloom at help@brideandbloom.shop.