FAQ
Welcome to our FAQ page! We're here to answer your most common questions about our wedding decor products, including wedding centerpieces, bridal bouquets, bridesmaid bouquets, boutonnieres, petals, single stem blooms, glass vases, and glass tealight/candleholders. If you have a question that isn't addressed here, please feel free to reach out to our customer support team.
GENERAL PRODUCT QUESTIONS
At Bride and Bloom, we specialize in a range of wedding decor items, including wedding centerpieces, bridal bouquets, bridesmaid bouquets, single stem blooms, cake flowers, glass vases, and glass tealight/candleholders. We provide a variety of options to suit your unique style and preferences.
No, our wedding centerpieces and bouquets are crafted from primarily high-quality real touch flowers and also premium silk flowers.. These flowers look and feel like real blooms, ensuring a lifelike appearance while remaining durable and long-lasting.
Glass vases and candleholders are not included with our floral decor items. You can purchase them separately from our collection, which includes a wide range of stylish and on-trend glassware.
Our blooms and glassware are easy to maintain. For the flowers, simply dust them periodically to keep them looking their best. Glassware can be cleaned with soapy water and a soft cloth. Avoid using abrasive materials.
No, our blooms are not fire-resistant. Always use caution when introducing flames to a tablescape.
The petals of our flowers are water-resistant, meaning that they should not incur any damages if they are accidentally exposed to water. That said, the petals are not waterproof and should not be submerged in water. We do recommend putting the stems of our flowers in water in our glass vases as this enhances the realistic feel of our blooms. That said, please only add water to vases when you are ready for your special day. Prolonged use of water with our blooms and vases can potentially lead to discoloration spots on bottom of vase if not cleaned periodically.
No, we do not use any glue or tape in our bouquets, centerpieces, cake flowers or single stem blooms. All of our stems on our flowers remain intact except for on our cake flowers, which come as blooms without stems. You can feel free to rearrange things as you see fit.
Our bridal bouquets, bridesmaid bouquets, and cake flowers require no cutting whatsoever. When purchased with our ripple vases, all of our centerpieces do not require any cutting. Our single stem flowers may require cutting depending on the vases purchased to use them with.
CUSTOMER SERVICE QUESTIONS
Please refer to our dedicated "Return Policy" page for details on our return and refund policies. We do not accept returns on used or damaged items, so please ensure that your items are in their original condition before initiating a return.
Please review our shipping and delivery information page HERE.
Absolutely! We have a team of experts ready to assist you. Contact our customer support team, and we'll be happy to help you select the perfect wedding decor to compliment your theme and style.
Yes, we offer some customization options for our wedding decor products. Please contact our customer support team to discuss your specific requirements, and we will do our best to accommodate your needs.
We recommend placing your order well in advance of your wedding date to ensure availability and allow for any customization or special requests. Ordering several months ahead is a good practice.
We accept various payment methods, including credit and debit cards. You can find the accepted payment options at checkout.
You can reach our customer support team by emailing help@brideandbloom.shop. We're here to assist you with any additional questions or concerns.
At Bride & Bloom, we're committed to making your wedding day special and stress-free. We hope this FAQ page has been helpful, and we look forward to helping you create the perfect wedding decor for your big day!
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